Terms & Conditions

General Terms and Conditions of Sale and Delivery of the Lissome Store

1. Area of application
All deliveries provided by LISSOME, hereinafter referred to as the seller, are performed exclusively on the basis of these general terms and condition of sale and delivery. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.

2. Conclusion of contract
A. The presentation of products in the online shop does not constitute a legally binding offer for the conclusion of a purchase agreement.

B. In ordering the desired goods, via internet, e-mail or by telephone the customer makes a legally binding offer to conclude a purchase agreement. The purchase agreement is entered into once this offer has been accepted by the seller.

3. Prices
Our prices are in Euros and include the currently applicable statutory VAT and postage.

4. Retention of title 
The purchase item shall remain the property of the seller until paid for in full.

5. Offer of goods, formation of contract and retention of data
5.1 All information on our online shop are non-binding offers for placing an order.

5.2 The purchase contract comes about after the receipt of a binding order of the customer by transmission of the contract confirmation from the seller to the buyer (for example by fax, email or letter), otherwise by the delivery of the goods. The confirmation shall be deemed to have been transmitted if, according to the normal course of events, it may be expected that the declaration has been sent to the consumer. The automatic confirmation of the order receipt does not constitute acceptance of the contract offer, but merely confirms receipt of the order. If the contract offer is not accepted within 2 days, this is deemed to be rejected and the customer is no longer bound to it.

5.3 To issue a binding order of the customer and to change input errors or similar, the following steps are required before ordering:

A. Add item to shopping basket
The customer places the selected article(s) into the virtual “Shopping Cart" by clicking the "Add to Cart" button. To proceed to checkout, the customer clicks the ‘Shopping Cart’ icon. Under 'Shopping Cart’, the customer can delete individual items or change the number. By clicking on 'Checkout', the customer can execute the order.

B. Enter your shipping and payment methods
Via the ‘Continue’ button, the customer reaches the input field for the invoice and shipping address. Then click on the button ‘Continue’ to get to the input field of your payment data. Here, it is possible for the customer to check the order data, make changes or adaptations, or cancel the order by clicking the return button. If the window of the internet browser of the customer is being closed, the order process is canceled.

C. At the end click on the “Purchase” button. 
Only by clicking the “Purchase” button is the ordering process completed.

6. Payment
Unless otherwise agreed, the delivery of an ordered product is exclusive to pre-payment, either via Paypal or immediate transfer. Payment is taken at the time of ordering. 

7. Delivery
The order will be dispatched within 2 working days. The average delivery time for Europe shipping is 5-7 days, insofar as the article description does not explicitly mention a delivery time deviating from this or a different delivery time has been agreed. There are no deliveries on Sundays and public holidays.

8. Shipping charges
Delivery of your order to a domestic address within the European Union (EU) is free.

9. Warranty
The statutory provisions shall apply insofar as there is no deviance arranged from the following.

For consumers, the statutory warranty rights for the purchase of used items expires, unless the law stipulates otherwise, twelve months after delivery/acceptance. For companies, claims for defects for new goods expire after one year from the passing of the risk, for used items the warranty is excluded. These shortened or excluded warranty periods do not apply in cases of liability for damages caused by injury to life, body or health. The same applies to damages caused by gross negligence or willful intent by the seller or his vicarious agent, or in the case of fraudulent intent and in the cases of recourse claims pursuant to §§ 478, 479 BGB; as well as for guarantees assumed by the seller.

10. Jurisdiction agreement
If the contractual partner is a merchant, a legal person of public law or a public law special fund, the court of jurisdiction in Berlin, responsible for our place of business, shall be the exclusive court of jurisdiction for all claims arising from or on the basis of this contract. This also applies to persons who do not have a general court of jurisdiction in Germany or persons who have moved their place of domicile or habitual residence to the outside of Germany after the conclusion of the contract or whose domicile or habitual abode is not known at the time of bringing an action. This does not apply if the customer is a consumer and has his/her domicile or habitual residence in a member state of the European Union. In such a case, action must be brought before the competent court of the member state of residence.

11. Data Protection
The customer expressly agrees to the processing and use of his/her data. Data requisite to complete the transaction shall not be stored but used temporarily. All personal customer data will naturally be treated with discretion. The forwarding of data to a third party without the express permission of the customer shall not occur. The seller undertakes to use all legal means to avoid any breach of integrity and confidentiality of the personal data collected.

However, the security, the confidentiality or the integrity of the data sent on the Internet cannot be guaranteed because of the nature of the network. In particular, the seller cannot be held responsible for the loss, the communication to a third party or the fraudulent use of your user ID and password, which cannot be directly attributable to the seller.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In the case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. Further information concerning the terms and conditions of use and data privacy can be found at www.google.com/analytics/terms/gb.html or at http://www.google.com/intl/en_uk/analytics/ privacyoverview.html. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

12. Right of revocation 
You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date [1].

To exercise your right of revocation, you must inform us ([2]) of your decision to revoke this agreement by means of a clear statement (for example, a letter, fax or e-mail sent by mail). You can use the enclosed sample revocation form, but this is not required. [3] In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Revocation is to be addressed to:
Dörte Lange
Brachvogelstrasse 5
10961 Berlin (Kreuzberg)

13. Consequences of revocation 
If you revoke this Agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. [4] We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is the earlier. You bear the costs of returning the goods.

14. Sample revocation wording
If you want to revoke the contract, please fill out this form and send it back to:

Dörte Lange
Brachvogelstrasse 5
10961 Berlin (Kreuzberg)

I hereby revoke the contract concluded by me with regards to the purchase of the following goods:

Item name:
Item number:
The total price of goods:
Ordered on*:
Received at*:
* (Please delete as appropriate)

First and Last Name:
Town + Postcode:
Signature of the customer(s):

End of the revocation instructions

15. Final provisions
15.1. In the event that a provision of these general terms and conditions or any other agreement in the scope of this contract should be invalid, this shall not prejudice the validity of the remaining provisions. The statutory provision shall apply in substitution of the invalid provision.

15.2. German law, excluding the UN Sales Convention (CISG), applies exclusively.